Returns & Refunds Policy

Returns

As all of our products are made to order, we are unable to accept returns or exchanges for:

• Incorrect size ordered
• Change of mind
• Incorrect colour choice
• Minor colour variations caused by different screen or monitor settings

Please check all product details, sizing information, and your order carefully before completing your purchase.

Damaged or Faulty Items

We take great pride in the quality of our products. If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photos of the item and the issue
• A brief description of the problem

Once we've reviewed your claim, we'll arrange either a replacement or a full refund where appropriate.

Incorrect Shipping Address

Please ensure your delivery address is correct before placing your order.

If an order is returned because an incorrect or incomplete address was provided, we may be able to arrange for it to be resent. Additional shipping charges may apply.

Contact Us

If you have any questions or need to report a problem with your order, please send us a message via our Facebook page using Messenger. We'll do our best to respond within 2 business days and help resolve your issue as quickly as possible.